Hertz 24/7 gives you easy access to a wide range of vehicles whenever you need one. Simply collect the vehicle anytime and rent from as little as an hour or as much as a week. 

Hertz 24/7 is free to join and Collision Damage Waiver and Third Party Insurance are included in the price.

Before you can use the service, you need to register, which takes just a couple of minutes. Then you can book online; via our smartphone app; or in-store tablets at selected partner stores in IKEA, B&Q, Costco and Bunnings. You can also book over the phone, yet there’s a £5 charge. Once you’ve booked, complete your registration by getting a membership pack from your local store and contact our team to validate your membership.

We will preauthorise up to 200% of the initial charges (48) hours before you start your rental or immediately if your rental commences within 48 hours. The booking will only be confirmed once authorisation has been successfully obtained. Preauthorisation’s will be released the same day as the vehicle is returned once all charges have been deducted, any delay in the deposit being returned will be from your credit or debit card issuing bank.

You’ll find them in hundreds of IKEA, B&Q, Costco and Bunnings stores across the UK. 

You can contact us via the ‘contact us’ form on the website or from with in the Hertz 24/7 van using the parrot device and requesting a call back.

It’s a great way to get bulky purchases home quickly, easily and safely. Our vehicles are also ideal for moving house or transporting loads of furniture and equipment.

Your credit or debit card payment details are part of your Hertz 24/7 member registration. We email a receipt to you at the end of each rental and charge your card for the amount owed.

Your Booking Confirmation includes details on where to find the vehicle. This information is also available to you online via the app or our website. Please ensure you check the pick-up location’s opening hours and any car park restrictions before you book your vehicle.  If you intend to leave your own, private vehicle at the site please register this with partner staff at the location.

You must be 21 or over, have held a licence for a minimum of 1 year and had no suspensions in the last 5 years. You need to have a Credit or Visa debit card account in your name. You also need to provide us with a mobile number and email address, so we can send you van reservation details and your entry PIN.

We’ll send you confirmation of your registration by email or text.

Membership never expires and it’s always free.

No. You’re a member for as long as you’d like to be. Just as long as your driving licence is valid and you continue to meet our rental requirements. Other terms and conditions may apply.

The membership is personal to you. No one else can drive on your membership. They’ll need to register as a separate user.

We'll email confirmation of the reservation and text you too, if you prefer. Make sure you check these details, as they'll include the van’s location, the fuel type (diesel or unleaded), and any other important information.

If you are planning on registering inside a partner store you will need your driving licence, credit or visa debit and mobile telephone. If you are a registered member and have a confirmed booking you will need to bring your mobile telephone that is registered to your account and it's always a good idea to have your driving licence with you.

Fuel is included. However, mileage rates apply. 

Yes. We also follow all appropriate Data Protection legislation regarding personal and financial data.

Yes. However, you will also receive a unique 6-digit PIN each time you book, as an additional way to open the vehicle. Touchless Hertz 24/7 app key entry is also available at selected locations.

Just log in to your membership online and amend your details.

You'll need to let us know if you gain or lose any penalty points on your licence – Email us with the details via the contact us page. You’ll also need to update the details on your profile.

Update your account preferences using the 'My Account' option on the website. However, we will always send your invoices to you.

Please email us via the Contact Us page on our website as we need to know if you’ve gained or lost any penalty points on your driving licence. You’ll need to update your Hertz 24/7 membership profile.

Please update your account preferences using our website’s 'My Account’ option (Android & iPhone). Invoices are always emailed as part of the service.

You can change your booking up to 6 hours before it's due to start, at no extra charge. If it’s within two hours, you’ll pay for the reserved period, up to a maximum of one day's fee.

You can reserve a vehicle up to six months in advance.

There’s a limit of four advance bookings per member at any one time, to make sure vans are available for as many of our members as possible at any one time. 

If it’s not available at your preferred location, please pick an alternative time or date, or visit the location map to check the availability of similar vehicles nearby.

You can cancel your booking up to 6 hours before it's due to start, at no extra charge. If it’s within two hours, you’ll pay for the reserved period, up to a maximum of one day's fee.

You can extend a booking via the Hertz 24/7™ website; on the app; or by using the in-van communication system.

Yes. If you’re registered with us you can currently use Hertz 24/7 at any participating location in the UK, France, Germany, Spain, Portugal and Australia.

For corporate rates, please get in touch using the 'Contact us' form on Hertz247.co.uk and one of our Business Development Managers will call you back as soon as possible.

If you’re registered, you can currently use Hertz 24/7™ at any location in the UK, France, Germany, Spain and Australia.

Unfortunately not. However our network is expanding daily, so please check the locations map regularly or give our team a call.

Our fleet is looked after by a team of dedicated professionals who follow the same high standard we apply to all Hertz cars. Besides normal maintenance, we also carry out a monthly 40-point quality check on all our vehicles.

Please park in next bay closest to the Hertz bay.

Use the 6-digit PIN we send you 2-5 minutes before the rental.

Just speak to our team via the in-van communications system. They'll either fix it remotely or find another vehicle for you in the area.

You can either answer 'Yes' to new damage question when prompted by the in-van communication system and one of our team will call you back, or you can call our team before you start to drive.

If there’s less than a quarter of a tank, refuel the van using the fuel card provided. You’ll find the fuel card access PIN on the in-van communication system. If there’s no fuel at all in the van, please contact our team.

Just ask for a call-back using the display pad and a one of our team will be happy to help.

You can pick up your vehicle whenever you want during your booking period. However, you'll still be charged from the original start time until the rental ends.

If you run over your allocated time slot without extending your rental beforehand, you’ll be charged an extra hour and an admin fee.

Please ensure to check the immediate surrounding area, if you are unable to locate your vehicle, please contact our team and they'll offer you an alternative option.

You can bring the vehicle back at any time during your reservation period, but you’ll still be charged for the whole booking period, up to a maximum of ten hours.

We hope that all our customers will leave the vehicles they use clean and tidy. If your vehicle isn't clean, please let us know.

Sorry, we don't allow any pets in our vehicles, except for guide dogs and hearing dogs.

We're not able to supply child seats in our vans. However, you’re welcome to use your own.

If you find anything in the vehicle that's not yours, or if you leave something behind, just let our team know and they’ll take care of it.

For the benefit of other users, please make sure you leave the vehicle clean and tidy.

No, all vans have the congestion charge paid already.

If you're caught speeding; or you get a parking ticket, or you incur any other fine, it's your responsibility to pay.

You'll need to pay all fines in exactly the same way you would if you were using your own vehicle. If you don't pay, we’ll cover the cost at first. However, we’ll later charge you the full amount, plus an administration fee.

There’s a mileage rate on every booking. If you damage the van, there’s also an insurance excess to pay. This is £850 if you’re over 25 and £1050 if you’re under 25.

For the benefit of the user after you, please don’t smoke in any Hertz 24/7™ vehicle.

As you would expect, things like tolls, speeding tickets, parking fines and ferry fees are your responsibility to pay.

Please bring the vehicle back to the same parking bay you collect it from.

Once you've unlocked the vehicle, using your access PIN code you or your key fob, you’ll find the keys on a tether under the steering wheel.

Just ask for a call back from inside the vehicle using the in-van communication system.

If you find your vehicle isn't waiting for you when you arrive, please speak to one of our team and they’ll offer you an alternative.

Simply request a call back using the display-pad system provided inside the vehicle.

The same way you open it, or by pressing and holding ‘0’.

Get in touch with the team and they'll make sure you get all your belongings back.

Every booking comes complete with 24-hour breakdown cover, so just call our team using the in-van communication system and we'll take care of everything.

Every booking comes complete with 24-hour breakdown cover. Just call our team using the display-pad system that’s inside the vehicle and we'll take care of everything.

Contact the team using the in-van communication system. We’ll take care of everything from there, yet we recommend to get the details of the 3^rd party and to take photos of the damage to both vehicles.

There will always be a mileage charge, the only other time there are extra charges is if you have an accident or you damage the vehicle. The insurance excess is £850 if you’re over 25 and £1050 if you’re under 25. Also, if you're caught speeding, get a parking ticket or you don’t pay the congestion charge (if applicable), any penalties you get will be your responsibility to pay.

In the unlikely event of a breakdown, you won’t be liable for any extra charges unless you caused the vehicle to breakdown. Just call our team and they’ll take care of it - 24-hour roadside assistance is included in your booking.

We'll pay the fine at first, but we’ll charge it back to you later, along with an admin fee.

Different credit cards have different protection schemes, Therefore, it's best to check with your card provider to see if they'll cover your Hertz 24/7™ booking.

The insurance covers you for damage to the vehicle, over and above the excess amount. The excess is the maximum you are liable to pay in the event of a claim.

Provided you follow the terms and conditions of Your Rental Agreement, you'll also be protected by Third Party Liability Insurance, which is included as standard and is required by law. This covers you for damage to other vehicles, other property and injured parties in the event of an accident.

If vehicle loss, damage or theft is caused intentionally. If you put the wrong fuel into the vehicle, contaminate the fuel tank or contaminate the Ad blue tank all such damage will be categorised as gross negligence and you will be liable for the cost of repair. If the vehicle is stolen you will only be charged the excess amount.

It covers you for any damage to the vehicle, up to the excess amount, if you have additional protection. However, you'll still be responsible for any costs up to the excess amount of the additional protection, which we’ll add to your bill. 

Provided you follow the terms and conditions of the rental, you'll also be protected by third party motor insurance, as required by law. This means, if you have an accident, you're covered for damage to other vehicles, other properties and injured parties.

If you don’t follow the terms and conditions of rental, or the loss, damage or theft is caused intentionally or by gross negligence, you’ll lose the benefit of any insurance and the additional protection we provide.

When you drive a Hertz 24/7™ vehicle you're only covered under our policy. Your own insurance won’t be valid.