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Hertz 24/7 UK Terms and Conditions of Membership and Rental

Hertz is offering you ("member", “your” or "you") the opportunity to join a membership scheme for short term vehicle rental operated by Hertz (U.K.) Limited, a private limited company established in England and Wales, with company registration number 00597994 and registered office at Hertz House, 11 Vine street, Middlesex, Uxbridge UB8 1QE, United Kingdom ("Hertz", "Hertz 24/7", "we" or "us").

Your membership is a unique membership that allows you to access vehicles on an hourly basis and at a convenient location. Renting a vehicle has just become even easier.

As a member, we will ask each of you to respect not only the vehicle, but also these terms and conditions ("Agreement") and your fellow members.

This Agreement governs both your membership and usage of the vehicles.

Please also have a look through the FAQs on our website for further details on how the process works and for any additional requirements which you need to adhere to as a member.

If you would like to contact us directly, please do so by writing to “Hertz 24/7”, Hertz (U.K.) Limited, Hertz House, 11 Vine Street, Uxbridge, Middlesex, UB8 1QE, United Kingdom or by email at UK247docs@hertz.com.

1. Becoming a member & using the Services

Application Process

a. Members can register online or via the 24/7 app. Hertz 24/7 membership carries an annual £5 membership fee.  All details must be correct, including your billing information.

b. In order to receive confirmation and reminders on your bookings, you will need to provide a valid email address and your mobile phone number. Please inform us if these change during your membership so that we can continue to keep you updated.

c. You always need to ensure that you fulfil our minimum rental qualifications as set out below. You must keep us up to date as to any change in billing details or contact information (address & phone number). You are also required to notify Hertz of any driving infringements prior to using the services.

d. You need to supply two photographs of your driving licence (front and back) together with a clear ‘head and shoulders’ shot of you holding the licence at the time of registration for the service. For applications made via the Hertz 24/7 app, these are uploaded and submitted during your enrolment. For applications made via our website, we ask you to send these photographs by email. If we do not receive these photographs less than 6 hours before your reserved pick-up time of the vehicle (or within 2 hours from your reservation, if your rental starts in less than 6 hours from the time of reservation), we will cancel your booking.

Minimum Rental Qualifications

e. You must have a valid driving licence for at least a year and continue to maintain a valid driving licence for the duration of your membership.

f. You must not have any serious endorsements (including DD, DR or UT on your licence) and you must not have had more than two accidents in the previous three years. To process your application, we will have to check your driving licence and complete web-based identity.

g. At the start of each rental, you will be required to confirm that you continue to hold a valid driving licence permitting you to drive a vehicle in the UK and it is your responsibility to ensure that your driving licence remains valid and continues to comply with the conditions of paragraph 1(f).

h. If you do not hold a UK driving licence, you can still become a member. Please contact the Customer Care Centre for details on 0204 574 0307. The Customer Care Centre is open Monday to Sunday from 07:00 – 22:00.

Billing Details

i. You will need to provide us with your Visa debit or credit card details so that we can verify your identity & their validity. We will then invoice you for rental fees and any additional charges as further set out in this Agreement.

j. You will also be required to provide us with details of your home and business address.

Age Considerations

k. The minimum qualifying age for Hertz 24/7 members shall be 21. Age qualifications may vary depending on local affiliations.

Liability and damage

l. Hertz 24/7 rates include a standard protection plan for damage and theft and third-party motor insurance, as required by law. You will be responsible for damage, theft or vandalism of our vehicle for an excess amount of up to £1,000 for one of our cars, or up to £1,200 for one of our vans.

m. Our protection plan and third-party motor insurance only cover you if you are not in breach of this Agreement and/or the damage was not caused intentionally and/or with gross negligence by you or an authorised driver. In this event, Hertz 24/7 reserves the right to charge for all losses up to the full vehicle value and our costs. Your liability to us may include (among others): cost of repairs, loss of rental income, towing and storage charges, loss of value in the vehicle and an administration charge.

n. Unless clause 1m applies, you will only have to pay up to the excess if there is damage, loss or theft of the vehicle. If the damage is lower than the amount of the excess, you will have to pay the cost of repairs and an administration fee. If we cannot assess the cost of the repairs at the time of damage notification, we will bill you for the full excess amount and refund the difference after the repairs have been completed, unless clause 1m applies.

o. Gross negligence (i.e. where you or an authorised driver act in a way they know or should know is likely to cause harm or damage) include in particular any roof damage and any damage caused if you put the wrong fuel into the vehicle, contaminate the fuel tank or contaminate the ad blue tank.

p. If the vehicle is stolen, you will be charged the full excess amount unless clause 1m applies, in which case you may be charged for the full vehicle value.

r. It is important that you notify us by email of any change in your licence status or if you have any points added to your licence as this may mean that our protection plan does not cover you.

Membership acceptance and other terms

s. Once we have approved and authenticated your details, you will become a member of Hertz 24/7. We reserve the right not to accept your application for membership on any grounds.

t. Please note if you are using the Hertz 24/7 service as part of an agreement with a company or university you will be subject to the age restrictions and any specific terms and conditions agreed between the company or university and Hertz. Please contact your company, university or Hertz 24/7 for more information.

2. Accessing the Vehicle

a. Once a validated member and your booking is confirmed, you can access the vehicles using a unique PIN code that we will text and/or email you or you can remotely access the vehicle via the Hertz 24/7 app.

b. The unique PIN code will be used to lock and unlock the vehicle each time you use it. The PIN code is only valid during the current booking.  

c. You must not give the PIN code to anyone else or allow them access to your Hertz 24/7 account, nor let anyone else use it to drive a Hertz 24/7 vehicle. If you do not comply with this condition, your insurance and protection plan will be void and you will be liable in accordance with clause 1m.

3. Making a Booking

a. To reserve a vehicle you must add a valid method of payment to your profile.

b. You can reserve your vehicle on our website www.hertz247.com, using the Hertz 24/7 App on your smart phone or by calling the Customer Care Centre on 0204 574 0307. Calling will incur a booking fee. The Customer Care Centre is open Monday to Sunday from 07:00 – 22:00.

c. You must book the vehicle for at least one hour on each occasion.

d. Certain vehicles and locations may be available for one-way rentals. These will be identified on the Hertz 24/7 website.

e. You will receive a confirmation of your booking by text message on your mobile and an email, depending on your contact information options.

f. Feel free to look at the FAQs or contact the Customer Care Centre for further details.

4. Charges for using the Vehicle

a. When you use the vehicle, you will be charged on an hourly rate or part thereof with a minimum charge of one hour. You will be charged for the full rental, regardless of whether you returned the vehicle early, subject to clause 6 of this Agreement.

b. The rental rate for each rental will be determined when you make a booking and you will be able to view these charges before you confirm each booking.

c. You will be liable as the owner/hirer of the vehicle, or any replacement vehicle, for any fixed penalty offence, penalty charge notice, notice to owner, parking charges and associated administration charges arising from your rental for the vehicle under s66 Road Traffic Offenders Act 1988, Schedule 6 Road traffic act 1991, Traffic Management Act 2004, Protection of Freedoms Act 2012 and any other relevant legislation.

d. Mileage will be charged at an agreed rate (dependant on the vehicle booked) up to the manufacturers recommended vehicle range on a full tank of fuel on any given rental transaction. After this point, any additional refuel costs are the responsibility of the renter.

e. The charges applicable for one-way rentals (where available) may change from time to time and will be presented to you at the time that you make a reservation.

f. When you make a reservation for a vehicle situated in a country outside of the United Kingdom, you will be charged in the currency of the country in which you joined Hertz 24/7.

g. We will preauthorise up to 200% of the initial charges forty-eight (48) hours before you start your rental or immediately, if your rental commences in less than forty-eight (48) hours. The booking will only be confirmed once the preauthorisation amount has been successfully obtained. Hertz 24/7 will release the preauthorisation amount the same day as the vehicle is returned and once all charges have been deducted, however it may not appear on your account immediately depending on your bank’s policy. On average, it takes 4-5 days for this to appear back on your bank account, but it can take up to 30 days in total. Please refer to your bank’s policy for details.

h. Your account will be debited at the end of the rental for the rental charges and any additional charges which may be applicable. If the payment fails, you will be charged an administration fee. Please refer to Schedule 1 at the end of this Agreement.

i. If you make a booking through the Customer Care Centre, you will be charged an additional booking fee. Please refer to Schedule 1 at the end of this Agreement.

k. By agreeing to these terms and conditions, you authorise us to preauthorise the initial charges and deduct all charges from your Visa debit or credit card you provided.

5. Additional charges that you will be responsible for

Please see Schedule 1 at the end of this Agreement for details.

a. If you return the vehicle late, you may be charged the rental fee, plus a late return fee, plus an incremental hourly rental fee for any overtime.

b. You will also incur an additional charge in the following instances:

i. If you return the vehicle with less than a quarter tank of fuel.

ii. If you leave the vehicle in an unfit state (not clean), or you have smoked in the vehicle or allowed pets into the vehicle.

iii. If you lose the keys, vehicle documents or the fuel card.

iv. If you have not closed the windows, turned the lights or radio off, or if you forgot to lock the vehicle.

c. If you do not return the vehicle to the designated parking space and park the vehicle somewhere else and don't inform us, then you will be charged an additional fee, any parking charges and any recovery charges if the vehicle is towed away.

d. If we are required to process any accident claims, road fines, parking fines or any other fines relating to the time the vehicle was in your possession or left parked after your rental, prior to the vehicle being rented out again, you will be charged an administration charge for dealing with it. You will also be responsible for paying any fines.

e. By agreeing to these terms and conditions, you authorise us to deduct all charges from your credit or Visa debit card.

6. Early return/Cancellation

a. If you no longer need the vehicle, you may cancel the booking. To avoid being charged for the full period of the booking, you must cancel at least six hours before the time of your booking. If you don't cancel before six hours, you will be charged for up to 24 hours or your full rental, whichever is the lower amount.

b. Even if you return the vehicle early, you will still be charged for the full rental or for the period up to 24 hours after the return, whichever is less.

7. Before using the Vehicle

a. You must check the vehicle for any damage and make sure that you report any damage to the Customer Care Centre before using the vehicle.

b. If you don't let us know, you will be responsible for any damage to the vehicle and we will deduct any costs and expenses from your agreed method of payment.

c. You must also check that the fuel card, parking card (selected locations) and the vehicle condition/damage report are in the vehicle.

d. At the start of each rental, we will ask you the following questions on the Hertz 24/7 app and online:

·       Do you hold a valid UK driving licence and accept Hertz 24/7 terms & conditions?

·       Is there any new damage on the vehicle?

·       Is the fuel card present in the vehicle?

8. Conditions when using the Vehicle

a. You must use the PIN code or Hertz 24/7 app to unlock the vehicle and to lock the vehicle when you are not driving it. You will not be able to access the Hertz 24/7 fleet without your PIN code or Hertz 24/7 app account.

b. The keys must not be removed from the vehicle when you leave the vehicle.

c. You are responsible for the vehicle and anything that happens to the vehicle from the moment you unlock the vehicle until your rental is completed and you lock the vehicle. This includes tyre damage that may not be evident at the end of your rental.

d. You are responsible for any tolls, parking fines, bus lane fines, speeding fines, clamping fees, and any other charges or fees which are incurred while using the vehicle. The method of payment on your profile will be charged directly for these, when applicable.

e. It is illegal to smoke or allow anyone else to smoke in the vehicle.

f. No pets are allowed in the vehicle at any time, except if required as a service animal for the visually impaired.

g. Remember that another member will use the vehicle after you, so keep it clean and tidy.

h. Please look at the FAQs for any additional information on using the vehicle.

i. If you damage the vehicle, you are responsible and you must let us know immediately if anything happens. Your method of payment will be charged directly for the excess, as applicable. The excess will not be charged as part of your normal hire invoice. You could also be charged further amounts if clause 1m applies.

j. If the vehicle breaks down, or there is a fault with the vehicle, you must let us know immediately. Do not arrange for your own breakdown repair service or allow any other person to service or fix the vehicle.

k. If you have an accident you must fill an incident report form, which can be found in the glove box of the vehicle, and inform the police. If the vehicle is stolen you must inform the police immediately. You should also inform us immediately. You should not add or attach any equipment or device to the vehicle. Failure to notify Hertz of any incident within 24 hours may invalidate your protection plan and you will be liable in accordance with clause 1m.

9. Returning the Vehicle

a. You must return the vehicle before the end of your rental period, otherwise a late return fee will be applied.

b. Rental charges will continue to accrue until the vehicle is returned to its parking area and the rental has been correctly ended by yourself, using either the app or the in-vehicle communication device.  For early return, please see clause 6b.

c. Subject to ordinary wear and tear due to reasonable use, you must return the vehicle in the same condition in which you received it. You can find a copy of this guide at www.bvrla.co.uk, as well as on the Hertz 24/7 Vehicle Pre-Inspection sheet.

d. At the end of the rental, please conduct a final check and inspect the vehicle for any damage which may have occurred during your rental. If any new damage is detected, you must report it to the Customer Care Centre on 0204 574 0307 and/or email UK247docs@hertz.com.

e. The vehicle must be parked in one of the Hertz 24/7 parking bays at the same location where you picked up the vehicle, unless you have booked a one-way rental, in which case you must return the vehicle to the Hertz 24/7parking bay at the designated location confirmed with you at the time of reservation.

f. If you cannot park in the designated parking area, please call the Customer Care Centre immediately to notify them of where you are parking the vehicle.

g. Fuel cards are provided within 24/7 vehicles. Mileage will be charged at a set price per mile. Please check the mileage cost at the time of booking.

h. Hertz may, in agreement with certain affiliate groups, provide a fuel card. You must make sure that there is at least a quarter of a tank of fuel for the next member when you return the vehicle. If you need to refuel the vehicle, you must use the fuel card and use the correct fuel. All fuel cards have restrictions applicable – these are clearly displayed on the card. It is your responsibility not to exceed this limit. If you do exceed this limit, it is your responsibility to arrange payment for the fuel. You should then retain the receipt and, subject to agreement with the Hertz 24/7 team, seek reimbursement. A £15 processing fee will be charged if a reimbursement is necessary. This is to contribute towards the costs and expenses relating to the reimbursement where you have failed to follow the correct process outlined above. We may add this as an additional charge using the payment details on file or we may deduct this from any amounts refunded to you for fuel that you have paid for. Please note that reimbursement of fuel costs may take several days to process and show in your account.

i. Turn off the lights of the vehicle and the radio and close any open windows.

j. Remember to leave the keys, the fuel card, the parking card and the Vehicle Pre-Inspection sheet in the vehicle and lock the vehicle using the PIN code or Hertz 24/7 app.

k. At the end of the rental, on each occasion, you must ensure that you terminate the rental by turning off the engine, removing the key from the ignition and then answering the question on the screen pad confirming that you wish to "end the rental’. Failing to do so may result in additional charges.

10. Our Commitment to You as a Member

a. Vehicles will be available to you from designated parking spaces from the start of your booking. Other members may be returning the vehicle at the end of their booking. We cannot always guarantee that the vehicle which you have reserved will be available.

b. If a vehicle has not been returned on time by a previous member, we will try and find an alternative solution for you, but we may not be able to meet all your requirements.

c. We will ensure that, as far as reasonably possible, the vehicle is in a good overall operating condition.

d. If a vehicle breaks down, let us know immediately by contacting the Customer Care Centre on 0204 574 0307 and we will arrange for a breakdown service provider to come to you or make alternative arrangements.

11. Your Responsibilities as a Member

a. You are responsible for the vehicle and anything which happens to the vehicle from the moment that you unlock the vehicle with PIN code or Hertz 24/7 app.

b. You must not use the vehicle to drive outside of the United Kingdom.

c. You must only use the vehicle to carry passengers which do not exceed the designed seating capacity.

d. You must only use the vehicle in accordance with all highway and other applicable laws and regulations.

e. The use of the vehicle in the following conditions is not allowed:

i. for any hire or reward,

ii. to carry passengers for remuneration,

iii. for off road or on roads which are unsuitable,

iv. to take part in any race or contest,

v. to sub-rent or for driver training,

vi. by any person who is under the influence of alcohol or any drug or medication which is prohibited,

vii. in the carrying out of any crime or any other illegal activity,

viii. for the towing of a trailer or vehicle,

ix. To carry any substance which is toxic, flammable, or which may damage the

vehicle.

f. If you don't comply with this Agreement, you will lose the benefit of our insurance and protection plan in accordance with clause 1m.

g. You must continue to meet all our licence requirements while you are a member and whenever you use the vehicle and to let us know if there are any changes to your licence status.

12. Invoicing and Payment

a. You are responsible for the payment of all charges in any way incurred in connection with the booking and use of a vehicle.

b.  At the time of enrolling, you have authorised Hertz to take payment for any charges incurred under this Agreement, including the £5 membership fee and any charges arising from your rental during and after its end, from any debit card, credit card or other payment method listed on your profile without any further authorization for the duration of your enrolment. You have acknowledged and agreed that Hertz is authorized to make a £0 transaction for the purposes of authenticating your card.

c. You must notify us immediately if your card details change. If we cannot authorise your payment card before each rental, you will not be able to unlock and use the vehicle.

d. At the end of every rental, we will debit your account for the rental charges and any additional charges and/or damage.

e. We will not be responsible for any overdraft charges or any other losses or liabilities which you may incur with your bank or card provider.

f. If we experience problems with your visa debit/credit card or other invoice payment, or in the event of debit refusal by your bank, we reserve the right to suspend and/or terminate your membership of Hertz 24/7. You will also be charged an administration fee for each collection attempt until full payment has been received.

g.In the event of default in the payment of any amount due to the Owner under the terms of the Agreement and if the default account is placed in the hands of an agency or solicitor for collection or legal action the Hirer agrees to pay in addition to the amount due hereunder all the costs of collection including the agency fees, solicitor's fees, and court fees. Hirer hereby agrees that any late payments where Owner is required to pursue payment for any charges through Owner's Recovery Agents will incur Statutory Interest of 8% per year added in accordance with Section 69 of the County Courts Act 1984. Late Payments of Commercial Debts Act 1998 shall be calculated at bank base interest rate and a debt collection charge (up to £100.00) depending on the debt value.

13. Term, Membership Fee, Cancellation, Renewals and Suspension of your Membership

a. This is a 12-month membership (the “Term”) which commences on the date of enrolling to Hertz 24/7. Your enrolment is concluded when you sign up online and the membership fee is charged to the card you provide to us. 

b. If your payment card is declined, we may continue attempting to process your membership fee until the charge is approved by your payment card issuer. If needed, you agree to provide us with alternate payment card information for the purpose of processing any charges owed by you, including any applicable membership fee.

c. Your membership will become active on the date of enrolment.

d. The membership fee is five British Pounds (GBP £5.00) per year, inclusive of taxes, and is non-refundable, save as set out in this Agreement. Hertz may, at its sole and absolute discretion, change the membership fee from year to year. Such change shall be communicated to the members via email before any automatic renewal of the Hertz 24/7 membership.

e. To exercise the right to cancel your membership within 14 days from enrolling, simply visit the Hertz 24/7 App or hertz247.co.uk and click Deactivate My Account under My Account.

f. Your membership will renew automatically each year on the annual anniversary of your enrolment date and for the same duration (a ‘Renewal Term’), unless you cancel your membership or its automatic renewal. You can notify us anytime during the Term, and at the latest 14 days before the end of the Term. You can simply visit the Hertz 24/7 App or hertz247.co.uk and click Deactivate My Account under My Account and your membership will automatically expire at the end of your then-current membership term. If you don’t, your membership will automatically renew for another 12-month period and the membership fee will be charged on the card you have provided on the 1st day of the next calendar month following the month of your membership enrolment. The membership fee charged for the Renewal Term shall be non-refundable if you do not notify us in accordance with this paragraph. You hereby authorize Hertz to collect and charge the then-applicable membership fee each year using any card Hertz has on file for you without further authorisation from you.

g. We will send you an email reminder regarding the automatic renewal at the latest 30 days before the last day you can cancel your membership. This email will include instructions on how to cancel your automatic renewal to avoid any future charge.

h. Neither a membership nor its benefits are transferable or assignable to, and may not be used by, any individual not listed on such membership in accordance with this Agreement.

i. We reserve the right, at our sole and absolute discretion, to exclude any individual from the Hertz 24/7 membership or to terminate any membership, for any reason, including, without limitation, abuse of the membership, breach of this Agreement, fraud, misrepresentation or other conduct detrimental to the interests of Hertz. Any such exclusion or termination may affect eligibility for further participation to the Hertz 24/7 membership and/or any other Hertz program.

j. We may suspend your membership in the event that you have failed to pay your account or the direct debit payment was unsuccessful.

k. We may also suspend your account if your driving licence no longer meets our licence requirements for you to use our vehicles.

l. We may also choose to terminate or suspend your membership at any time for any other reason, including if we feel that you have been abusing the services or are not following the rules.

m. Deactivating your account will only suspend your membership and its benefits to use the Hertz 24/7 service, we will keep your data aligned to GDPR laws. Should you wish to be removed from our database please.

14. Your Information - Data protection

This membership is subject to this Agreement and Hertz’s Privacy Policy as amended from time to time in accordance with its terms. We will only use your personal information as set out in our Privacy Policy. 

15. Disputes and Governing Law

a. All disputes should be emailed to HertzUK24/7@hertz.com within 7 days of the rental concluding. The Hertz 24/7 team shall endeavour to respond to your query within 72 working hours.

b. If we cannot resolve the dispute directly with you, this Agreement will be governed by the laws of England and Wales and you agree that the courts of England are the most appropriate and convenient courts to settle the dispute.

c. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to the BVRLA Conciliation Service via their website at https://www.bvrla.co.uk/consumer-advice/making-a-complaint-adr/complaint-eligibility.html. In addition, please note that disputes may be submitted to the European Car Rental Conciliation Service (ECRCS) provided you are an EU resident and you were renting in a different EU country. The ECRCS is an independent conciliation service staffed by people who understand the car rental industry. They review any complaints against a Code of Conduct for car rental companies, prepared by Leaseurope on behalf of the industry, which we have signed up to. If a company has acted outside the requirements of the Code, the ECRCS will automatically find against them. Otherwise, they will decide on the merits of the case. We will comply with the decision of the ECRCS. You can contact the ECRCS at complaint@ecrcs.eu or visit their website at www.ecrcs.eu.  Alternatively, if your issue is not eligible for the ECRCS, but concerns a European country, you can seek for online dispute resolution through the European Commission Online Dispute Resolution platform.

16. Renting Outside of the UK

a. If you wish to rent a Hertz 24/7 vehicle outside of the UK, then you must ensure that your driving licence is valid in the country of destination and permits you to drive vehicles in that country. If you are licensed by a country which does not permit us to obtain a copy of your driving record or we cannot confirm your licence details with the licensing authorities, then you must submit a copy of your driving record to the Customer Care Centre.

b. When you first make a reservation for the vehicle in a new country, we may require you to submit additional information to the Customer Care Centre.

c. If and when you make a reservation for a vehicle outside of the United Kingdom, then your rental shall be governed by this Agreement, subject to any local Hertz 24/7 terms and conditions of rental which you will be asked to agree to when you first make a booking in that territory. The booking and rental of the vehicle will then be with the Hertz 24/7 company in the territory where you pick up the vehicle, but your membership obligations shall remain with Hertz (U.K.) Limited. For the avoidance of doubt, Hertz 24/7 members residing outside of the UK shall comply with and be bound by the UK Hertz 24/7 terms and conditions of rental when renting in the UK.

17. Changes to the Membership and this Agreement

We may change the membership and this Agreement at any time and without liability:

A. to reflect changes in relevant laws and regulatory requirements; and

B. to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not significantly affect your use of the membership.

Hertz may notify you of such changes by any reasonable means, including by posting revised terms and conditions on this page or on our websites offering the membership. Any change to this Agreement shall take effect immediately, unless otherwise provided by Hertz or otherwise required or prohibited by law. You may view the current version of this Agreement at any time on the Hertz website.

If we need to make changes to the membership which may have a significant impact to your use of the membership, we will notify you and you may then contact us to end your membership before the changes take effect and receive a refund for any services paid for but not received. To the fullest extent permitted by applicable law, if you continue to use your membership after we change the membership and this Agreement, or if you do not cancel your membership, you will be indicating your acceptance of such changes. If any change to this Agreement is for any reason found invalid, void or unenforceable, such change is severable and will not affect the validity and enforceability of any remaining change or any other provision of this Agreement.

18. Accuracy of Information

We expect members to submit and maintain accurate and current information in connection with their membership. Such information includes, without limitation, name, address, email address and phone number. Members are responsible for ensuring that all of their account information is up-to-date and accurate (as account information such as, without limitation, a member's billing address may affect certain membership renewal terms and legally mandated notice requirements). We are not responsible or liable for any correspondence (including any physical mail or email) that is lost, delayed or misdirected.

19. Liability

We are responsible to you for foreseeable loss and damage caused by us, but we are not responsible for any loss or damage that is not foreseeable. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the membership.

We are not liable for any losses that were not caused by a breach of this Agreement by us.

We are not liable for business losses. We only supply the membership for domestic and private use. We will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

20. Acknowledgement

This Agreement, including all documents referenced herein, represent the entire understanding between you and Hertz with respect to the membership, and supersede any other agreements, statements or representations with respect to the membership. Headings used in this Agreement are for reference only and shall not affect the meaning of any terms. Any member of the membership is deemed to have accepted this Agreement and our Privacy Policy.

21. Other important terms

We may transfer our rights and obligations under this Agreement to another organization. You need our consent to transfer your rights to someone else.

This Agreement is between you and us. No other person shall have any rights to enforce any of its terms.

If a court finds part of this Agreement illegal, the rest will continue in force. Each of the paragraphs of this Agreement operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this Agreement, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under this Agreement, or if we delay in taking steps against you in respect of your breaking this Agreement, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

 

Schedule 1

Service / Job / Repair	Cost To Members
Non-waivable Car Excess	£1,000
Non-waivable Van Excess	£1,200
Booking through Customer Care Centre	£5
Uninformed late return	Rental Charge +  £30 + Overtime Rate
Informed late return	Rental Charge + £15
Return with less than ¼ tank petrol	£50
Vehicle not in a clean state	£50
Smoking in the Vehicle	£50
Pets in the Vehicle	£50
Lost Vehicle keys/Keys Replace	£450
Lights left on in Vehicle	£50
Vehicle left unlocked	£50
Vehicle parked in incorrect parking space	£50 + Towing Charge
Booking cancelled less than 6 hours before	Up to 24 hours or the full value of the rental, whichever is less.
Traffic Violations and any other applicable fines	£42 + Cost of Fine
Lost fuel card	£20 + Admin Fee
Lost Parking Ticket	£30
Failed Payment -Administration Fee	£30
Administration Fee	£42
AA Call Outs	£110
Windscreen Replacements	£550
Tyre Replacements	£150
One Way Fees	£500
Mirror Glass excess	£100
Wing mirror unit excess	£500
Processing fee	£15